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NEMA EOC Support Unit Expectations

EOC Support Unit Volunteer Requirements

The EOC Support Unit sphere of operation is within the city’s EOC. Because of the potential sensitivity of the EOC as a "work" location and the nature of the "work" in this location, there are several requirements, in addition to the general NEMA volunteer requirements.

  • Age 18 or older
  • Be able to respond to the EOC within 60 minutes of a request
  • Be able to effectively communicate, in both verbal and written form using Standard American English, in stressful situations.
  • Be physically capable of managing two four hour duty shifts in the EOC during a single day.
  • Be capable of managing self control and personal calm during stressful situations.
  • Have functional computer operation skills
  • Pass an interview with the City Emergency Management Coordinator.

EOC Support Unit Work Conditions

The normal EOC Support Unit work location will be in the Naperville City EOC. This is an indoor office environment. It is not envisioned that any special or protective clothing or equipment will be required.

EOC Support Unit Participation Expectations

Because the EOC is seldom activated more than once a year, participation in the EOC Support Unit will consist of mostly training and work sessions. The following list contains the general participation expectations for EOC Support Unit personnel.

  • Participate in regular meetings, training sessions, exercises and work sessions.
  • Be current with NEMA and unit training standards
  • Participate in a minimum of 30% of all EOC activations and exercises (scheduled and unscheduled).
  • Strive to achieve 40 hours of total participation each year. (The sum of all NEMA participation.)
  • NEMA volunteers are expected to not have any other emergency response responsibilities that would interfere with their ability to respond to a NEMA callout. This also means that the volunteer must have no conflicts between units within NEMA.

EOC Support Unit Required Training

In addition to the overall NEMA required training the EOC Support Unit has some unique training requirements, which are:

  • Principles of Emergency Management
  • EOC Operations
  • EOC Setup
  • EOC Software and Systems
  • EOC Audio-Visual Systems
  • EOC Role in Community Preparedness (IS-275)
  • Disaster Basics (IS-292)


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